Frequently Asked Questions
Have a question you'd like answered? Let us know!
Below you will find answers to the most commonly asked questions. How long is the rental, Whats included, cancellation policy, what surface do we set up on, How many kids can fit in the inflatable, Are the inflatables clean and many many more.
Why Should I choose USA Inflatables?
USA Inflatables is the Leading provider of Interactive Events and inflatables to large and small events and festivals in the Greater Minneapolis St Paul area. Some of our annual events include large city festivals, school carnivals, church festivals and the Minnesota State Fair. We also perform at several company picnics, and thousands of back yard parties. The reason these events come back to USA Inflatables year after year is because they know that USA Inflatables provides the highest quality, safest inflatables, largest selection of innovative party rental equipment, quality on-time deliveries and clean courteous staff members that treat your customers with respect. USA Inflatables also provides interactive equipment to several cities and festivals through out-state Minnesota, Iowa and Wisconsin.
USA Inflatables offers Free Standard Delivery and Setup of your inflatable rental to the Twin Cities Metro Area (Metro Area is considered inside the 494 / 694 loop). For an additional Fee Delivery is available anywhere your event is throughout Minnesota, Wisconsin, or Iowa. The prices quoted on this site are based on the rental being in the Minneapolis / St. Paul Metro area in our FREE delivery area - Additional mileage fees will be added to rentals outside of the Twin Cities Metro area depending on the amount of your rental and distance to your location mileage fees may be reduced.Call for complete details.
Free delivery is only available with Standard delivery - Standard deliver is delivery the day befor your event and pick up the day after your event. Same day delivery and pick up are available with EVENT DAY Delivery.
Free delivery is only available with Standard delivery - Standard deliver is delivery the day befor your event and pick up the day after your event. Same day delivery and pick up are available with EVENT DAY Delivery.
Free STANDARD delivery is for up to 100' from our access point to the set up area - additional fees will be charged for deliveries over 100' to set up area, Additional Fees are also charged specialized or detailed delivery times for Stairs, elevators, downtown Minneapolis or St Paul deliveries where driving and parking is difficult. Delivery fees are also charged for deliveries to the Mall of America, Stadium venues, Hotels, Parks, Steep hills, difficult deliveries, problems with power - multiple doors deliveries and more call if you have a question about your delivery 763-506-0400
When would you like delivery?
STANDARD Delivery (FREE) (MOST POPULAR) Delivery sometime 12 - 48 hours before your event - No requested times - delivery is at our convenience - Choose this option to get the "2 Nights FREE". Based on availability - order must be received by 4:00pm - 2 days before the event date to assure delivery the day before your event.
FlEX Delivery ($49.00) - Same-day delivery. Start-time on rental must be 11:00am or later. Perfect for when delivery the day before is not an option and you have a flexible delivery window of at least 3.5 hours
DETAILED Delivery ($69.00) - Required for parks and deliveries before 11:00am, We will deliver in a detailed 75 minute delivery window Also good for surprise parties and when a larger delivery window is not an option.
*Rentals at Parks require Detailed Delivery - additional fee for deliveries from 8:00pm - 7:00am
We have 2 nights FREE - When booking online put the actual day of your event from 9:00am - 8:00pm and we will change it to deliver the day before your event and pick up the day after your event. Example if you event is on Saturday put Saturday from 9:00am - 8:00pm and we will deliver sometime during the day on Friday at our convenience and pick up sometime on Sunday at our convenience - or you can call our office and we can help you 763-506-0400 - 2 FREE Nights are based on availability - Make sure you choose STANDARD delivery at check out.
The Lessee shall be in charge of operating the unit(s) rented from USA Inflatables (Lessor) and is fully responsible for the operation of the unit(s) after receiving it from Lessor, unless the rented item lists an attendant included in it website description. Lessee will have a competent adult(s) supervising the safe operations of the inflatable(s) while it is being used at all times.. USA Inflatables has operators available for an additional fee that must be arranged with USA Inflatables at the time of making the reservation. Electricity is the responsibility of the lessee unless other arrangements have been made with USA Inflatables by also renting a generator.
USA Inflatables offers a longest in the industry full calendar day rental- unless noted in the product description.
For Residential STANDARD Delivery We will typically deliver and set up the rental units 12-48 hours prior to your event and pick up 12 - 48 hours after your event. so if your event is on Saturday we would deliver on Thursday or Friday at our convenience and pick up on Sunday or Monday at our convenience - for the one day price
NOTE - The rental is NOT for a 24 hour period like from 2:00pm Friday through 2:00pm Saturday - it is for the calendar day and will be delivered at our convenience on the day before and picked up at our convenience the day after your event.
If ordering online select the date of your event and enter 9:00am - 8:00pm and we will automatically change it to delivery the day before and pick up the day after your event.
The inflatable must be in a secure environment, For insurance and liability reasons you will want to keep the inflatable deflated overnight (if outside and unattended) You are responsible for the unit and its accessories until we come to pick the unit up. We generally will come to pick up the unit the next day.
There is no discounted rate for a shorter reservation like a 2 hour event. - The full day price still applies.
Our software is designed for one day pricing and even if you put a multi day rental into our software we reserve the right to update the invoice with the correct pricing for the multiple days.
For Residential STANDARD Delivery We will typically deliver and set up the rental units 12-48 hours prior to your event and pick up 12 - 48 hours after your event. so if your event is on Saturday we would deliver on Thursday or Friday at our convenience and pick up on Sunday or Monday at our convenience - for the one day price
NOTE - The rental is NOT for a 24 hour period like from 2:00pm Friday through 2:00pm Saturday - it is for the calendar day and will be delivered at our convenience on the day before and picked up at our convenience the day after your event.
If ordering online select the date of your event and enter 9:00am - 8:00pm and we will automatically change it to delivery the day before and pick up the day after your event.
The inflatable must be in a secure environment, For insurance and liability reasons you will want to keep the inflatable deflated overnight (if outside and unattended) You are responsible for the unit and its accessories until we come to pick the unit up. We generally will come to pick up the unit the next day.
There is no discounted rate for a shorter reservation like a 2 hour event. - The full day price still applies.
Our software is designed for one day pricing and even if you put a multi day rental into our software we reserve the right to update the invoice with the correct pricing for the multiple days.
USA Inflatables will work with your group to accommodate your rental times. Your rental can be anywhere from 30 minutes to all day for the one day price - there is no discount for an event only lasting 30 minutes. The larger the delivery and pick up window the better. if your event is from 5:00 - 8:00pm we would like to deliver from Noon - 4:00pm to make sure everything gets set up on time. We need a minimum 90 minute window for delivery and 90 minute window for pick up. We can deliver as early as 7:30am and pick up as late as 8:00pm Detailed Delivery fees apply to same day delivery and pick up. For earlier deliveries and later pick up times call our office and we can arrange special times. For extremely early or late delivery and pick up times to accommodate special requests there will be a convenience fee added to accommodate these requests.
when ordering online - under the note section please specify the event times and when people will be there for set up and take down. Detailed delivery and pick up fees will apply - If detailed delivery and pick up are needed please select Detailed Delivery and detailed pick up when checking out online.
when ordering online - under the note section please specify the event times and when people will be there for set up and take down. Detailed delivery and pick up fees will apply - If detailed delivery and pick up are needed please select Detailed Delivery and detailed pick up when checking out online.
Once an inflatable is reserved, You can post-pone or re-schedule your rental up to 24 hours prior to your rental and your deposit will be credited towards your next rental. No refunds will be given. Due to scheduling we cannot accept changes to an order within 24 hours of your scheduled delivery. No refunds or credit will be given for cancellations or changes with less than 24 hours notice.
YES - for moonwalks, combo's and water slides the discounted additional day is only 25% more which is a 75% saving from the regular daily rate. for all other items the second day is 1/2 price. At check out check the box to add a discounted additional day before or after your reserved day to add the discounted additional day.
Debit Cards, check cards, credit card (Visa, Master Card Discover and American Express), cash, No personal checks, checks from business, schools or churches are accepted.
Yes, because inflatables are rented on a first come first reserved basis we require a 50% deposit to reserve all inflatables. Full payment is required for reservations made less than 5 days prior to your reservation date. This assures you of receiving the item you reserve. up to 72 hours prior to delivery you can change payment options. Cities, Churches, Schools, Businesses and non-profits may make special arrangements for payment. Ask for details. If you paid the deposit by credit card at the time of placing your order we will run the same credit card upto 48 hours prior to delivery..
Yes, the contract can be E-Signed as a convenience. Lessor is NOT responsible for injuries occurring to lessee or to any persons using the leased property, and the lessee further agrees to hold USA Inflatables harmless against any injury and claims to property damage. By accepting these terms you indicate agreement with all the provisions in this lease and acknowledge that you will read, review and follow the general rules posted on the rented equipment for safe operation. An electronic Liability release form can be signed online as part of your contract.
17x17 foot minimum unobstructed level area is required for our 15 X 15 moonwalks. All inflatables require a different size and height requirement check the dimensions of the product to make sure they will fit where you want it to go.
We need a level, uniform surface, such as Grass, Concrete, Blacktop or Carpet. No Dirt, Rock, Gravel or Sand setups. For Safety you must order 4 sand bags (or more depending on the inflatable)per inflatable to secure the inflatable on Asphalt, concrete or when staking is not allowed. Sand bags are available for $10.00 each and each inflatable requires a minimum of 4 sand bags and some 10 or more. Special Inflatable sand bags are required and customer is not allowed to provide there own sand bags
115 Feet Maximum from an electrical outlet.- USA Inflatables will supply the extension cord for no additional fee.
Our blowers works on standard household 110V circuits- no special outlets are needed. If you require a generator; we also rent generators for $100.00 one generator will power up to 3 - blowers.
Each blower uses from 8 - 12amps of power, we can generally get 1 blowers onto one standard 15 or 20amp circuit if nothing else is plugged into that circuit. NOTE: Some larger inflatables need 2 - 4 Blowers and we will need a separate circuit for each additional blower.Sometimes we will need to go through a door or window to get to separate circuits to avoid blowing your circuits.
Each blower uses from 8 - 12amps of power, we can generally get 1 blowers onto one standard 15 or 20amp circuit if nothing else is plugged into that circuit. NOTE: Some larger inflatables need 2 - 4 Blowers and we will need a separate circuit for each additional blower.Sometimes we will need to go through a door or window to get to separate circuits to avoid blowing your circuits.
*Dogs (animals) must be tied/caged before and during event, *Make sure you have at least 3.5 feet of clearance leading to Setup Location. Turn off automatic sprinklers, Do not water grass the night before, Pick up all animal feces. Remove Center post from double doors.
USA Inflatables will set-up at all parks with permission. Check with the park prior to the event to make sure that inflatables are allowed in the park Most state, county or regional parks need permission prior to us setting up inflatables in them. We need someone at the park at least 90 minutes prior to the event and 90 minutes after the event. a $150.00 park fee will be added to all deliveries to parks. SAME DAY pick up and delivery fees will apply to all park reservations
Yes. USA Inflatables carries an Liability policy, however USA Inflatables will not be responsible for any acts of negligence on the part of the customer, their representatives or guests. We require that you monitor and provide your own attendant for the Inflatable at all times. USA Inflatables offers staffing at $29.00 per hour. We are fully insured and are regularly asked to additionally insure parks, churches or businesses. The fee for an additionally insured certificate is $79.00 per certificate we need at least 3 days notice prior to the event to provide the group with a certificate. Some parks require sand bags and sand bags are available at $10.00 each and must be ordered prior to delivery.
For your protection an automatic 4.5% Rental Protection fee is added to every order. This covers the unit from accidental damage while in your possession. This covers items like small seam rips, minor netting damage, staining from grass or asphalt, or scuffs and scrapes from asphalt, flooring and cement.
*This Rental Protection does not cover misuse, over loading, intentional damage to the unit such as with sharp objects, silly string, paints and other intentional abuse,
*Rental Protection does not cover missing or stolen units.
*Rental Protection does not cover excessive cleaning charges. *Rental protection is not a liability insurance coverage- an additional insured certificate can be added for $79.00
Rental Protection is required on every reservation.
*This Rental Protection does not cover misuse, over loading, intentional damage to the unit such as with sharp objects, silly string, paints and other intentional abuse,
*Rental Protection does not cover missing or stolen units.
*Rental Protection does not cover excessive cleaning charges. *Rental protection is not a liability insurance coverage- an additional insured certificate can be added for $79.00
Rental Protection is required on every reservation.
Usually six to eight, but it depends on the size of the children and the type of inflatable they are on. Some units like slides and obstacle courses are 2 people at a time.
Yes, very! We clean and sanitize each of our inflatables after every rental or when we set them up. As we clean them, we also do a thorough safety check so that each customer gets their inflatable in pristine, safe condition.
Yes, as long as the room is large (and especially tall) enough to accommodate the inflatable. We will not go up or down more than 2 (two) single stairs and we must be able to use our dolly to move the inflatable to its destination. If you are renting one of our larger inflatables we will need a double door or 42" width to move the inflatable through. Call ahead of time to find the size opening we need for your inflatable. Please make sure all post from double doors are removed prior to us arriving at your event. Some of our largest items can't be set up indoors for safety reasons.
Yes, provided the driveway is flat enough. We prefer to setup inflatables on a grassy area when possible, because it is easier to safely secure the inflatable and generally safer. We will not setup inflatables on gravel driveways. For Safety you must order 4 sand bags per inflatable to secure the inflatable on Asphalt, concrete or when staking is not allowed. Sand bags must be reserved prior to delivery and are $10.00 each
A little slope is not a problem -- we can usually put the entrance of the inflatable at the top of the slope. Steep slopes, however, are not acceptable and unsafe for inflatables.
For residential deliveries with the "2 nights FREE" USA Inflatables will typically deliver 12 - 48 hours before your event. On the delivery day most of our deliveries will be done from 9:00am - 5:30pm and you will receive a text message stating the approximate delivery date and time range - all FREE STANDARD Deliveries are done at our convenience - no specified times are allowed. - USA Inflatables will pick up the inflatable 12 - 48 hours after your event completion at our convenience. You do not need to be home when we pick the inflatables up - please make sure we have access to the pick up location..
Additional delivery fees apply to same day Delivery and pick ups. We will deliver and setup the inflatable at least 30 minutes prior to your start time (you don't pay for setup time). We will not pick up inflatables after 8:00pm unless agreed upon. We need a minimum 75 minute window for set-up Detailed delivery fees will apply.
Additional delivery fees apply to same day Delivery and pick ups. We will deliver and setup the inflatable at least 30 minutes prior to your start time (you don't pay for setup time). We will not pick up inflatables after 8:00pm unless agreed upon. We need a minimum 75 minute window for set-up Detailed delivery fees will apply.
You do not need to be home at the time of delivery or pick up, Please make sure we have access to the set-up location and have access to power. Prior to delivery you must have the digital liability form signed and leave a note on the front door specifying where you want the unit set up, which direction you want it to face and where the power source is located. There is an additional fee if you do not leave a note specifying set up location and then want us to come back and relocate the inflatable. At pick up please make sure we have access to the pick up location.
Yes, we can fully run your entire event; we will provide staffing for all the inflatables or games at your event. Staffing is $35.00 per hour per attendant with a 4 hour minimum.When adding staffing to your event staff members get paid drive time to and from the event- in most cases the additional time is 1 additional hour. One staff member is required to monitor each inflatable in use.
For most residential deliveries we will park on the driveway or street and use a dolly to move the inflatable to your desired setup spot upto 100' from the delivery location.. With our large Items (Titanic, Rock climb, some obstacles courses) we must be able to drive delivery vans on grass. Many games are simply too heavy to carry with a dolly and require a vehicle with a trailer to move the attraction to desired location. Extra outdoor Power outlets are helpful. 20 amp circuits are required. If required, USA Inflatables will supply generators at additional costs. USA Inflatables will only drive on grass in extreme circumstances for certain inflatables. an additional fee will be charged if we need to transport the units over 100' from the drop off location to the set up location, have to use stairs, or elevators or deliveries in downtown Minneapolis or St Paul where parking is tough and hotels where we have additional doors and long hallways to go through to the set up location.
Customer must provide trash cans near the inflatables. On asphalt this is a huge problem for our clean up crews. What happens is a kid places a can of soda on the ground at the base of the inflatable, Then accidentally, some one else immediately kicks it over spilling underneath the inflatable. Of course lots of sticky clean up is required underneath the inflatable before it can be rolled up and put back in the delivery vans. If a can of soda has been brought inside an inflatable such a moonwalk, obstacle course, Joust, or other similar games, and it spills and is not cleaned up immediately by the customer, customer will be charged a $150 cleaning fee. This also applies to vomit, urine, silly string, or face paint!
EQUIPMENT DAMAGE Customer is held liable for any and all damages to equipment other than normal wear and tear. (Examples but not limited to: Ripped seam on an inflatable due to overloading riders ripped sumos, dropped radar guns, broken electronic backboards, , etc ) However customer is not liable for damages to equipment due to previously damaged or faulty equipment customer may buy an addition insurance policy for 10% of the rental price to protect against accidental equipment damage this does not cover ripped seams from over loading units.t
YES, We specialize in really large events and depending on the size of your event, what items you are interested in, Location and hours of the event we will put together a custom package for your event. Traditionally we offer a 10% discount on 2 or more Inflatables coupon Code "TENOFF" although if you are planning on even more items we can put together a special package just for your event. call one of our event planning professionals for more details and a free quote 763-506-0400 - 10% discount not valid with any other coupons, discounts or promotions
: Yes. USA Inflatables carries a Liability policy; however USA Inflatables will not be responsible for any acts of negligence on the part of the customer, their representatives or guests. We require that you monitor and provide your own attendant for the Inflatable at all times. USA Inflatables offers staffing at $30.00 per hour. We are fully insured and are regularly asked to additionally insure parks, churches or businesses. The fee for an additionally insured certificate is $79.00 per certificate we need at least 3 days notice prior to the event to provide the group with a certificate.
Tipping is very much appreciated although not required. The TEAM at USA Inflatables works hard to make sure everything is ready for your event and delivered on time and in excellent shape. For your convenience when booking online you can select to add a tip right on your invoice (5% is the most common) or when calling to place an order let the customer service rep know and they can add the Tip to your invoice. By tipping on the invoice it allows all those involved even those behind the scenes to see part of the tip not just the delivery and set up crews.
You will have up to 24 hours after the completion of your event to call and change your tip.
You will have up to 24 hours after the completion of your event to call and change your tip.
Make your next event memorable: Call 510-488-6200 today!
